F.A.Q.

How do I place an order? To place an order, simply add all desired items to your shopping cart. To place any of the items in a shopping cart, simply enter the desired quantity and click on the ‘add to cart’ button. You may edit quantities at the ‘go to checkout’ section by entering a desired number and hitting the‘update’ button. To remove an item, simply click on the ‘remove’ button or the ‘empty cart’ button. Once complete, please hit the ‘go to checkout’ button. After entering billing and shipping information select your choice of Payment Gateways. Then press the “Make Purchase” button to be directed to the secure Paypal or Google Checkout payment gateway that you selected, to complete your purchase. 

Is it safe shopping online? We keep all your information private and secure. All orders are placed through our secure server at standard encryption rates. And we will not release any of this information to any third party. Ever! We want your experiences at ballisticbicycles.com to be safe and secure and we are fully committed to this goal. Therefore, we use 128 bit Secure Sockets Layer (SSL) technology to encrypt your personal information as it travels over the internet from your computer to our secure server. SSL is a standard technology used by millions of other commercial e-commerce websites. Click below for our SSL certificate. Using your credit card to place an online order with ballisticbicycles.com is far safer than using your credit card in a store or over the phone. This is true for several reasons both technical and practical, but most notably because your credit card number is never seen by anyone at ballisticbicycles.com, as is potentially the case in a busy store or phone-sales line. Instead, your credit card information is entered at PayPal’s or Google Checkout’s gateway and is not shared with us. PayPal and Google Checkout are very secure payment gateways that are used by e-merchants in 190 regions, and in 24 currencies, and by millions of people.

What are your payment options? Through PayPal, we happily accept all major credit and debit cards, as long as it has a Visa, Mastercard,  or American Express symbol on it, you can also pay through PayPal directly with your bank account. You do not have to have a Paypal account to pay via Paypal. We also accept credit card payments over the phone if you would prefer.  Please call 678-661-1032.

Is there any sales tax? There is no sales tax on purchases made from outside of Georgia. Purchases are subject to 7% sales tax for the residents of Georgia only, as we ship from Georgia.

What are your shipping rates?  Ballistic Bikes is committed to customer service and the highest quality products. Therefore, we ship our instock items within 3-5 business days after an order is placed, unless the product is back ordered. We do not guarantee same next-day shipping, but will ship orders if stock is available. We will notify you if there are any delays due to out of stock items as soon as we receive your order. Orders are not processed on weekends and holidays. Estimated shipping rates are based on U.S. Priority Mail and UPS shipping within the United States. Rates vary due to weight, size of products and location shipment is to be delivered.  Please note that custom ordered bicycles with artwork typically take 4-6 weeks for delivery.  

Returns -  We at Ballistic Bikes stand 100% behind every product we carry and strive to consistently bring you the best gear in the industry.  Ballisticbicycles.com will not accept unauthorized returns, please contact ballisticbicycles@gmail.com to obtain a return authorization number.  Customers are responsible for all return shipping costs and products purchased with our free shipping offer will be credited less our original shipping cost.  All items being returned must be in new condition in the original box and with the manufacturer packaging or a restocking fee of 20% will apply.    Please contact Customer Service at ballisticbicycles@gmail.com to arrange for return authorization. Please note, there are not returns on bicycles with custom art.

Do you ship internationally? At this time we only ship to the United States and Canada.

I don’t like ordering online. Can I order by phone or pay by check/money order? Ordering online at Ballistic Bikes is totally safe, as we use state-of-the-art encryption and charge handling methods. Your credit card number, for example, is never seen by anyone. However, if you feel more comfortable ordering via telephone (678-753-4011),  contact one of our knowledgeable and friendly staff and they will be more than happy to help you. Currently we do not accept checks or money orders for purchases at Ballistic Bikes.

How do I contact you for Customer service issues not on the FAQ? If there are any questions or issues with placing an internet order, please see the  Contact Us page.

We reserve the right to refuse service to anyone in our retail location and for online sales.